Refund & Cancellation Policy

This policy explains the terms under which refunds may be issued for purchases made on EduKart. Please read this carefully before making a purchase, as our products are digital and downloadable.

1. Eligibility for Refund

You may request a refund within 7 days of purchase if:

• You were charged but did not receive access to the purchased product due to a technical error
• You were charged more than once for the same order (duplicate payment)
• The downloaded file is corrupted, unreadable, or significantly different from its product page description
• The product was withdrawn or made permanently unavailable after your purchase but before download

2. Non-Refundable Situations

• You changed your mind after successfully downloading the product
• You purchased the wrong product by mistake (please double-check product details before buying)
• The refund request is made after the 7-day window has passed
• You no longer have access to the device/account used to make the purchase, where this prevents us from verifying the order

3. How to Request a Refund

To request a refund, please contact us with your order ID and reason for the request via:

• Email: support@edukart.online
• Our website chat assistant, or the Contact Us page

You can find your order ID on the My Orders page or in your invoice email.

4. Refund Processing Time

Approved refunds are processed back to your original payment method via Razorpay within 5–7 business days of approval. Depending on your bank, it may take an additional 2–3 business days for the amount to reflect in your account statement.

5. Order Cancellation

Since digital products are delivered instantly upon successful payment, orders cannot be cancelled once payment is completed. If your payment is still showing as "pending" or "processing", contact us immediately and we'll assist before delivery is finalized.

6. Failed / Pending Payments

If an amount was debited from your account but your order shows as failed or pending, please wait up to 24 hours — most such amounts are auto-reversed by your bank or Razorpay. If it isn't resolved after 24 hours, contact us with your payment reference ID for manual verification.

7. Contact for Refund Queries

For any refund-related questions, reach out via our Contact Us page or email support@edukart.online. We aim to respond to all refund requests within 48 hours. See also our Terms and Conditions.