Privacy Policy

EduKart ("we", "our", "us") operates edukart.online (the "Platform"). This Privacy Policy explains how we collect, use, and protect your information when you use our services. By using the Platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

• Account information: name, email address, phone number, and password (stored securely as a hash, never in plain text).
• Billing information: address, city, state, and pincode, used for generating GST-compliant invoices.
• Transaction data: order history, products purchased, and payment status. We do not store your card, UPI, or net banking credentials — these are handled entirely by our payment partner, Razorpay.
• Usage data: pages visited, products viewed, and interactions with our AI chat assistant, used to improve our service.
• Communications: messages you send us via email, WhatsApp, or our chat widget.

2. How We Use Your Information

• To create and manage your account
• To process payments and deliver purchased digital products
• To generate GST invoices for your purchases
• To send order confirmations, download links, and (if you opt in) new product notifications
• To respond to support requests via email, WhatsApp, or our AI chat assistant
• To improve our products and prevent fraud or abuse

3. Payment Processing

All payments on this Platform are processed by Razorpay, a RBI-licensed payment gateway. When you make a payment, your card/UPI/banking details are transmitted directly and securely to Razorpay — we never see or store this information. Please refer to Razorpay's Privacy Policy for details on how they handle your payment data.

4. AI Chat Assistant

Our website chat widget may use an AI service to answer your questions, grounded in our product catalog and published policies. Messages you send to the chat widget may be processed by our AI provider to generate a response, and a record of the conversation may be retained for quality and support purposes.

5. Data Sharing

We do not sell your personal information. We share data only with:

• Razorpay, to process your payments
• Our AI chat provider, to power the support assistant (only the message content you send, not your full account details)
• Law enforcement or regulators, only if legally required to do so

6. Cookies

We use session cookies to keep you logged in and remember your cart. We do not use third-party advertising cookies or trackers.

7. Data Security

Passwords are stored using industry-standard hashing (bcrypt). All traffic to this site is encrypted via SSL/TLS. Access to administrative functions is restricted and protected by authentication.

8. Your Rights

You may at any time:

• Access or update your account information via your Profile page
• Request a copy of the personal data we hold about you
• Request deletion of your account and associated data, subject to our obligation to retain transaction records for tax/compliance purposes
• Unsubscribe from new-product email notifications at any time

9. Children's Privacy

Our services are intended for users aged 18 and above, or for educators and institutions purchasing on behalf of students. We do not knowingly collect personal data from children under 18 directly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.

11. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made thereunder, the contact details of the Grievance Officer are:

12. Contact Us

For any questions about this Privacy Policy, please reach out via our Contact Us page or email support@edukart.online. See also our Terms and Conditions.